MNsure Ads: 10,000 Reasons We Already Know About

paul_bunyan_mnsure_tree-2For about five months now, MNsure ads have repeatedly told us:  “Minnesota is the land of 10,000 reasons to get health insurance.”  To educate us of this fact, the ads have portrayed a variety of health calamidies befalling Minnesota icon Paul Bunyan.  Incidents involving crushed private parts are particularly popular.

MNsure’s ad agency seems convinced that as soon as Minnesotans understand that they could face Bunyan-esque health problems without health insurance, they will surf on over to mnsure.com.  But at this stage of the game, that message isn’t sufficient.  Repeatedly telling Minnesotans that  coverage brings treatments is like telling us that parkas bring warmth.  We get that.  If Minnesotans somehow didn’t know that self-evident fact before the MNsure ads, they darn sure do five months into the multi-million dollar campaign.

So how about we share some motivating information that many DON’T know?

Sharing New News About MNsure

For example, the ads could tell Minnesotans that if they don’t get coverage by March 31st, they have to pay a large government penalty.   That would seem to be a pretty motivating piece of information, and research shows that about a third of the population doesn’t know about the penalty, and 8 out of 10 don’t know about the deadline.

Or the ads could explain how health coverage has never been more affordable for thousands of Minnesotans.  That also would seem to be a pretty motivating fact, yet research shows that a whopping 69% of Americans don’t know about new premium tax credits and other financial assistance.  Among the young  people who are so key to making the Obamacare risk pools stable, awareness about financial assistance is even lower.

Minnesota has a particularly good story to tell on the affordability front, because MNsure is offering the lowest premiums in the nation.  So, why isn’t MNsure telling that story?

“Newly affordable” and “mandatory a few weeks from now” are messages that are motivating and new news.  And as far as I can tell, they are missing from MNsure’s current ads.

Bye Bye Bunyan

So it’s time to retire the sophomoric Paul Bunyan hilarity.  As MNsure enters the home stretch toward the March 31st deadline, it should switch to  a much more utilitarian message.  Rough example:

Young adult:

Why did I use MnSURE to get health coverage?   Not because I think buying insurance is fun.  It’s no more fun than buying car insurance, which I also have to do.

No, I did it to avoid  a double hit.

First I did it to avoid a looming government penalty.  If you haven’t heard, there is a big penalty that kicks in March 31 for anyone who isn’t covered.  And it gets bigger over time.

Second, I did it to avoid the crippling medical bills that can come from being uninsured.

And the good news is, getting coverage on MNsure was more affordable than I expected.   Minnesota’s MNsure site offers the lowest average premiums of any state, and over two-thirds of the uninsured are eligible for help to make coverage more affordable.

So, no missed deadline.  No penalty.  No medical bankruptcy.  And more affordable than I expected. www.mnsure.com

I’m not an ad copy writer, so someone can write a much better ad than this.  But you get the general idea.

When the MNsure ads launched in September 2013, the light approach maybe made sense.  Five months later, WE GET THE JOKE ALREADY.  Now it’s time for MNsure to tell Minnesotans some things they don’t already know.

– Loveland

Note:  This post was also featured in Politics in Minnesota’s Best of the Blogs.

About That Anti-MNsure Poster Child

Emily_Litella_Never_Mind-2After writing a letter-to-the-editor to a weekly newspaper complaining about MNSure rates, Jennifer Slater of Mabel, Minnesota was used by Republican operatives as a national poster child in their anti-Affordable Care Act crusade.

In late November, the following Slafter accusation was all the rage in the national media and conservative blogosphere.

“All we ever heard about Obamacare is that it would lower our deductibles and premiums,” said Jennifer Slafter, 40 of Mabel, Minn. “That’s just not what’s happened.”

The exchange’s Blue Cross Blue Shield plan was $1,087 a month with a $6,000 deductible, while a Medica plan was $877 a month with a $12,700 deductible. Both are steeper than their current plan.

Conservatives ate this up.  Type the first few words of that quote into Google, and you’ll see it appearing about 10,400 times in news publications such as CNNMoney and conservative blogs. Slafter was everywhere.

But it turns out that Slafter was a premature poster child.  In paragraph 14 of a 16-paragraph Associated Press follow-up article, we recently learned something new about Slafter’s experience:

Since first going public, (Slafter) said the Fillmore County family found out it is likely eligible for more federal subsidies to help pay for coverage than initially thought. She now doesn’t anticipate the family losing money in the conversion next year.

If you search the first few words of that correction, you see that the article containing the correction appeared three times, buried at the end of a very long article.   As far as I can tell, the correction article does not appear in any of the publications that ran the original article reporting the false claim.

Slafter doesn’t seem to have political motives.  She just was confused by a confusing system and she was sincerely concerned.  It can happen to anyone, and it’s not her fault that she was used as a political pawn by cynical operatives.

Though Slafter’s much publicized assertion that she would be paying more now seems to be  false, she still finds the system too complex and worries about being able to pay the deductibles. I feel her pain on both fronts, though it should be noted that nothing her conservative promoters are offering would help on those two fronts, because they are offering nothing other than the badly broken status quo system.   The best way to reduce complexity for consumers and  remove deductibles would be a single payer payer system, which Slafter’s conservative promoters vehemently oppose.

Again, the false assertion gets over 10,000 placements in the conservative echo chamber, while the correction gets 3 hits in the 14th paragraph of the follow-up article.  As Mark Twain said, “A lie can travel half way around the world while the truth is putting on its shoes.”

– Loveland

Note:  This post was also republished on MinnPost.

MN GOP Gubernatorial Candidates Demand Target and Best Buy Shutdown Their Online Retailing

Target_Missoni_crashMinneapolis, Minn. — Minnesota Republican gubernatorial candidates today demanded that home state retailers Target and Best Buy  pull out of online marketing because of serious technical meltdowns associated with their respective commercial websites.

The Republican candidates’ criticism of the local private retailers was consistent with harsh criticism they have leveled at the government-run website MnSure.com, Minnesota’s new online venue for comparing and purchasing private insurance policies offered in association with the federal Affordable Care Act.  A Minnesota Department of Commerce analysis finds that MnSure offers the lowest prices in the nation and has proven to be a popular destination for Minnesotans, but MnSure website visitors have also been subjected to frustrating delays and bugs.

The three Republican candidates ordinarily stress that  private companies are superior to  government-run initiatives.  But today the candidates pointed out that Minnesota-based Best Buy and Target also experienced MnSure-like launch problems, and therefore also should terminate their online retailing operations.

In September 2011, Target Corporation was publicly humiliated when its website crashed during a crucial launch of  a much anticipated Missoni-designed clothing line, infuriating its  customers.  At the time, a New York Times article noted:

The Target.com site was wiped out for most of the day; the company said that demand for items was higher than it was on a typical day after Thanksgiving, and that is usually the biggest shopping day of the year.

A few months later in 2011,  sheepish Best Buy officials had to notify customers that it would not be able to fill their orders in time for Christmas, because the electronics retail giant had underestimated the initial demand for its products. USA Today reported:

The largest U.S. specialty electronics retailer said late Wednesday that overwhelming demand for some products from Bestbuy.com has led to a problem redeeming online orders made in November and December.

The Minneapolis company declined Thursday to specify how many orders are affected or which products are out of stock.

“I would do anything I could to end them,” said Minnesota Senator Dave Thompson, said of Best Buy and Target.

“I don’t believe it can be fixed,” added Hennepin County Commissioner Jeff Johnson about the retail giants’ glitches.

“It just isn’t going to work,” agreed former Minnesota House Speaker Kurt Zellers.

Note:  This post is satirical, and not true.  Though the quotes above are the exact words the candidates used about MnSure in August 2013, the candidates have not, to the best of our knowledge, made the same demands of Best Buy and Target.

This post was featured in Politics in Minnesota’s Best of the Blogs, and republished on MinnPost.

Learning To Lose With MnSure

Bunyan_woodpeckerIn case you haven’t heard, Republicans hate health insurance exchanges like MnSure. While the conservative Heritage Foundation developed the approach, conservative leaders like Bob Dole, Newt Gingrich and Orrin Hatch endorsed it, and conservative standard bearer Mitt Romney pioneered it, contemporary conservatives have come to despise it since it was adopted by President Obama.

Conservatives now prefer to allow insurance companies to compete across state lines governed by federal regulations, instead of the current system of state-by-state regulation of insurance products.  But there isn’t sufficient political support to enact the conservatives’ preferred interstate competition approach.

I feel my conservative friends’ pain, because my preferred approach also doesn’t have enough political support to become law, and I also don’t love insurance exchanges like MnSure.  I’d much rather have a single payer system — the system that delivers the best care and value in other industrialized nations — than this competitive private sector exchange model.  However, since there wasn’t sufficient political support for my first choice, my fallback preference was to authorize a “public option”—a Medicare-for-All — competing against private options to test which model is more efficient and effective.

But alas, after a long, fair and considered congressional debate, I lost on both my first and second choices.  Now I and all Americans have to accept the private competitive exchange model that prevailed in the democratic arena.

Memo to my Republican friends:  That’s how losing works in a democracy.  You have to accept the outcome of the democratic process, and move on like an adult.

While insurance exchanges like MnSure were far from my preferred option, there are things I like about them.  For the first time, they require products to be directly comparable, so that a lightly informed consumer like me can actually do apples-to-apples shopping, or silver plan-to-silver plan shopping.

That represents a significant improvement that will reshape the marketplace in a somewhat more consumer-friendly way. With private and non-profit insurers required to create directly comparable products, insurers now know that many consumers are going to buy the more affordable apple over the comparatively expensive apple.  That puts consumer demand pressure on insurers to offer the most affordable apple possible, just as airlines have constant demand pressure to offer the most affordable ticket to New York City via online marketplaces like Kayak, Orbitz and Travelocity.

Whether we’re talking about Kayak or MnSure, the widespread availability and use of the Internet makes this kind of comparison shopping possible.  Social media and advertising guru Simon Mainwaring is among those those who have written about how the Internet changes modern marketplaces:

“More than ever before, consumers have the ability to unify their voices and coalesce their buying power to influence corporate behaviors.”

So far, this type of “coalesced buying power” is showing promise.  In Minnesota’s competitive exchange, we are seeing among the lowest premium prices in the nation.  That’s a tribute to Minnesota’s non-profit health insurance companies, the state health care model that Republican Governor Arne Carlson significantly shaped and the exchange model that Republicans developed, supported and pioneered.

In life and in policy making, sometimes we don’t get our first choice, or even our second choice.   Liberals like me certainly didn’t get our first or second choice in the 2010 federal health reform debate.  But that doesn’t mean that some good can’t come from the third choice, if we’re adult enough to give it a chance, instead of working overtime to sabotage it.

So my conservative friends, on the launch day for MnSure, join me in belting out those healing Stephen Stills lyrics:  “If you can’t be with the one you love, honey, love the one you’re with.”

– Loveland

Note:  This post was also featured in Politics in Minnesota’s Best of the Blogs.